SERVICES
Customer Services and Support (CS&S)
DOCUMENTS TO DOWNLOAD
Cryptel IP Traning Program 2010
Service report generic
Service report TCE 671
Service report eCustodian
Service report TCE 621 |
Customer Services and Support (CS&S) is the Thales Norway resource centre for provision of integrated logistics support, systems implementation support and after sales support services to the company’s customers and business partners. The company’s portfolio of available services ensures a high degree of customer satisfaction throughout the lifetime of acquired Thales systems. The content and quality of the Thales Norway service portfolio builds on the unique expertise and formal certifications held at both individual and company level. In line with the principles of the ITIL® Service Management Method, CS&S develops and maintains service offerings that provide our customers with added value. Areas of expertise Thales Norway supplies services to its customers in the following fields:
Service Desk The Thales Norway Service Desk is open from 0900 to 1600 hrs, Monday to Friday . During these hours, our service centre can be contacted as follows:
Service reports Please find below links to failure report templates which must be completed and accompany any equipment returned for repair. Please note that any information relating to failure of Cryptographic Comsec Items (CCI) is classified and that completed forms must not be submitted by unclassified e-mail or Internet connections. Failure to observe this requirement will be reported as a security breach to the National Security Authority of Norway (NSM). |
TRAINING COURSE
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